Frequently Asked Questions
We have answers for many frequently asked questions concerning Internal Medicine, Pediatrics, Health Plan Office, Business Office, Facilities/Central Supply, Medical Records, and Radiology. Please feel free to contact us for any additional information.
Internal Medicine Department
Pediatrics
Health Plan Office
Business Office
Facilities / Central Supply
Medical Records
Radiology Department
May I come in before my appointment for fasting, laboratory, or other blood tests?
Yes, you may call and ask to speak with your physician’s nurse or assistant to discuss laboratory testing without an appointment. Your nurse or Medical Assistant will arrange the laboratory orders your physician requests. "Fast" means do not eat or drink anything other than plain water, black coffee, or tea for 12 hours prior to your appointment.
How can I get a refill of my prescription medication?
Please contact your pharmacy directly for refills. They will contact us if necessary. Please allow 48 hours for requests. However, most refill requests are responded to on the same day. Never allow yourself to run out of medication. Refill requests called directly to your physician’s office will be processed when time allows, usually at the end of the day.
How can I prepare for my annual physical?
If you have a morning appointment, please "fast" for 12 hours prior to the appointment. If your laboratory blood tests have been completed prior to your appointment, it is not necessary to fast. "Fast" means do not eat or drink anything other than plain water, black coffee, or tea for 12 hours prior to your appointment.
It is a good idea to bring a list of your medications, a list of any past immunizations/vaccinations, and a record of previous surgical procedures or hospitalizations.
Arrive 10 minutes early, and allow 1 hour for the exam. Bring your insurance card, co-pay, and identification with you.
How can I get a referral from my primary care physician to see a specialist?
Contact your physician's office for a referral. If your insurance requires a written referral, please allow at least 3 business days to complete.
How can I receive my test results?
Your physician, nurse, or medical assistant will contact you regarding test
results. You may also request to receive a copy in the mail. If you have
not heard about your tests within one week, please contact your physician’s
office.
Are you open on Saturdays?
Yes, during the morning only and by appointment.
Is there a separate waiting room for sick children vs. well children?
No. However, we encourage refraining your child from playing in the playhouse and other shared equipment if they are seriously ill.
Do the doctors have alternative immunization schedules?
Please call the Pediatric scheduling department to receive details about a Pediatrician’s schedule.
How do I get immunization records?
You may call (503) 331-7611 and leave a message for immunization records or forms. Please be sure to leave your name and call back number for the patient. Please allow at least 24 hours for a response. You may also call the main line and ask to speak with the Pediatrician’s nurse.
How do I change Doctors?
You may change doctors by calling Pediatric scheduling and requesting a new pediatrician. The scheduler will walk you through the necessary steps needed to have the change made.
How may I turn in forms for physicals?
If your child has had a check up in the past one to two years, you may drop
the form off at the Clinic or fax it to 503-284-5168.
Do I need a referral to see my specialist?
Call your insurance customer service. Many plans require referrals based on their benefit package.
How do I get a referral to see a specialist?
Call your PCP and request to initiate the process. If it has been quite a while since you’ve seen your PCP, you may need an appointment with your PCP to acquire the referral.
How long does the referral process take?
It can take up to two weeks, so please give us plenty of notice to complete the process for you.
Will I receive confirmation for a referral?
Your insurance company will send you an approval or denial letter.
What is a prior authorization?
Most insurance companies are now requiring prior authorization of diagnostic
tests such as MRI, CT scan, and nuclear medicine studies. Contact your insurance
company to see if your plan requires a prior authorization of major diagnostic
tests. If your insurance does require such authorization, contact your PCP
to initiate the process.
Do you offer a payment plan?
Yes, depending on your financial needs. Typically, balances are to be paid within a six month time period. Please contact patient service at 503-331-7665 or 503-331-7664.
Do you offer an auto payment plan?
Yes. Please contact patient service at 503-331-7665 or 503-331-7664. We accept Visa, MasterCard, and American Express over the phone with no additional charge.
Do you accept checks by phone?
Not at this time. However, we accept Visa, MasterCard, and American Express over the phone with no additional charge.
What insurance do you accept?
Please call our business office or your Health Plan's customer service line, as there are hundreds of plans that change frequently.
Are you taking new patients?
Yes.
Do you accept Oregon Health Plan?
We are contracted with Care Oregon. Please call to speak to patient services.
What day is my doctor available?
Our doctors’ schedules are variable. Please call our scheduling department to check the availability of our providers.
Is the Laboratory open through
the lunch hour?
Yes, by appointment.
What hours are the lab open?
Please see the "Office Hours" or Laboratory description on the "Contact
Us" page.
Are you open on Saturdays?
Yes, from 9am- 12pm by appointment.
How do I get to your Clinic?
Please see the map link located on the "Location" page of our website.
What are the Clinic hours?
The Clinic is open from 8:00am to 5:00pm, and Saturday, 9:00 am to noon.
Do you have parking?
Yes, we have onsite and on street parking. Please be aware that many businesses monitor their parking, which means you should only park in areas for the business you are patronizing.
Do you have any specialists at your location?
Our practice includes Internal Medicine, Pediatrics, Dermatology, and on-site laboratory and radiology services.
What is the last appointment of the day?
Clinic hours are typically 8am-5pm, but our providers’ hours vary. Please call scheduling to check for available appointment times.
How long has my Doctor been at Broadway Medical Clinic, LLP.?
Please see the "Physicians" page of our website to learn information about our providers.
How long has Broadway Medical Clinic
been here?
We have been located in the Hollywood District since 1932.
Do you offer free parking?
Yes! Parking is available to all patients during their appointment time with their physician. Sometimes our lots are quite busy, and it is difficult to find a parking space. Our security team will assist you in finding a parking spot. We appreciate our patients' courtesy and only using our parking spaces during their appointment.
Do you have wheel-chair access?
Yes! The parking lot located at our South entrance has marked Handicap Parking and an access ramp. Our East lot has Handicap Parking, as well. Please feel free to ask for assistance. Please call 503-249-8787 to request assistance.
How may I obtain my medical records?
Please contact the Medical Records Department directly for copies of your medical records. If you have been referred to a specialist by your physician, your medical records will be forwarded to your specialist prior to your appointment. Please see our "Resources" page to request a Records Release Form.
What is the fax number for Broadway
Medical Clinic?
Please see our "Contact" page
for Clinic phone and fax numbers.
How do I receive a copy of my own or child’s immunization records?
Please leave a message on our Immunization Records Request Line: 503-331-7611. Every effort is made to complete your request within 24-48 hours.
How do I transfer my medical records to another provider?
Obtain an Authorization To Use-Disclose Health Information form from our web site located on the "Resources" page. Click on the green bar marked, "About Your Privacy." Scroll down to, "Clinic Forms" and select appropriate form. Print, complete and mail or fax us the request at (503) 284-5168. Our goal is a seven – ten, but no more than 30, work- day turnaround time.
Do I have to check at the front desk before my scheduled appointment in Radiology?
Yes, you should always check in at the front desk before coming to Radiology and get your fee ticket with that days date on it.
Am I able to have my pelvic ultrasound done if I am on my menses?
Yes, the exam will not be affected by your menses.
How and when will I be notified of my X-Ray exam results?
The results will have to come from your physician. Your physician should have a final report of your X-Ray exam in 2-3 business days.
Broadway Medical Clinic ~ 4212 NE Broadway ~ Portland, Oregon 97213 ~ (503) 249-8787
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